Privacy Policy

ESSENCE is responsible for your personal data. For any privacy question, use our contact page.

• Order details: name, email, phone, delivery and billing address.
• Messages you send us through the contact form or email.
• Your email address, if you subscribe to our newsletter.
• Technical data such as browser type, device and pages visited, through cookies.

Card payments are handled by our payment provider. We never see or store your full card number.

• To process, ship and support your orders.
• To reply to your questions.
• To send newsletters, only if you have signed up.
• To keep the site secure and understand how it is used.

We share data only with services that help us run the store: payment processors, delivery carriers, email and hosting providers. They may use your data only to provide their service to us. We do not sell your personal data.

We use essential cookies to keep your cart working. If we add analytics or marketing cookies in the future, we will update this policy and ask for your consent where the law requires it. You can also block or delete cookies in your browser settings.

Order records are kept for as long as the law requires for tax and accounting. Newsletter data is kept until you unsubscribe. Messages are kept for up to 12 months.

Depending on where you live, you can ask to access, correct, delete or export your data, or object to how we use it. You can unsubscribe from our emails at any time with the link in each message. To exercise any right, contact us.

If we change this policy, we will update the date at the top of this page.